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What Do Your Customers Really Want?

Do you know what your customers want?

I mean what they really want.

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When we buy anything, the motivation is always “what’s in it for me”. What will this product do for me?

There are a number of almost primeval buying motivations which drive most of our purchases:

    • Will it make me more money?
    • Will it save me time?
    • Will it make me more beautiful?
    • Will it make me more attractive to the opposite sex?
    • Will it make me feel better?
    • Will it make me healthier?
    • Will it make my life better?

People don’t care about you or your business, they only care about what you can do for them. To be successful you have to appeal to your customers’ self interest.

We don’t buy what we need

When it comes to making buying decisions, in most instances we don’t buy what we need, we buy what we want.

There are so many product categories that prove this – no one needs designer brands, sports cars, ipads etc. There are always cheaper, more functional alternatives but we want these items so we justify to ourselves why we should have them.

What this means is that so many purchases are made not for logical reasons but for emotional ones and you need to recognise this in your marketing. You need to appeal to people’s emotions as opposed to their logic. You always need to explain to your target audience what they will get from your product – how it will make them look, how it will make them feel, what other people will think of them when they see them with it.

Once we’ve set our sights on something we want, we then go about collecting the justification for the more extravagant package.

Last summer I needed to buy a new car. I’m not really interested in cars so it wasn’t anything fancy but the extras made it more desirable and more sexy. Did I need the extras – no not really but I did want them.

So how did I justify it to myself. The blue tooth functionality gave me the ammunition I needed. With blue tooth I could talk legally on the phone while driving. To be honest I do actually need that (having been done for talking on the phone earlier last year) but it made the decision easy for me.

So when you’re creating your sales materials remember people buy what they want and then justify it as a need.

Don’t fill your collateral, especially your website with boring information, especially not boring information about you and your company.

Instead focus on making them want what you sell because if they want it they will find the justification.