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Give More, Get More

For most businesses the number 1 issue they face is how to win new customers.

Or to put it another way their number 1 issue is to convince their prospects that they are the best option to solve their problems, that they are best placed to help them.

I know that this is the case for my business and for my clients.

So how do you go about doing this?

Well the answer is really simple – …by helping them.

I’m not talking about your existing clients. Naturally you’re helpful to them, otherwise they wouldn’t be your clients.

I’m talking about your prospects.

The best way to convince them you can help them is to help them.

Obvious really.

So how do you do this?

The solution is to help them resolve some issue in their business…BEFORE…you ask them to become clients.

Now the standard response I get to this suggestion is “if I give my stuff away, people will just take my free stuff and won’t need to hire me”.

Actually, and fortunately, that’s not true. In fact the more valuable stuff you give away, the greater the likelihood that prospects will turn into clients.

The more stuff you give away, the more people will want it.

To work out what you need to give away it may make it easier if you plan it out on a piece of paper.

On the left hand side write down what the problem your prospect suffers from is and on the right write down the result if you resolve the problem.

In between you should list the steps that you can/will take to resolve the issue for the prospect and so position yourself as the obvious choice of supplier.

So for my business, my prospects want more clients.

So on the left I would write “Not enough clients” and on the right I would write “Lots of clients”

I will now insert the steps I will advise them to take.

My starting point will be that they need to get more visitors (traffic) to their website.

They need to give these people a reason to engage with them when they’re there by providing an incentive for them to leave their contact details ie a special report – this is what’s called a lead magnet

Having got the contact details they now need to nurture that relationship by regular email contact so that the prospect gets to like and trust them.

The last step will be to offer some kind of incentive or special offer so that prospects will contact me which will give me the opportunity to sell to them.

The way I make this happen is to offer a free half day’s consultancy in which I will look in detail at the prospect’s business. I will identify their niche audiences, create an avatar of their typical client, create an irresistible customer proposition for the prospect and then finally suggest appropriate channels for communication.

I do all this for free which provides an incredible deal for my prospects and positions me as a proven expert in their eyes.

So all you’ve got to do is work out how you can do the equivalent. What problem would your prospects love you to solve and how are you going to go about it?

While your competition are telling  prospects how helpful they can be if only they’ll give them some money, with my approach you’ll be showing your prospects how helpful you can be before they become clients.

It’s very hard to compete against that.

Make sense? It’s not hard to do. But like anything it’s all about implementation.

Categories: business growth